Privacy Policy

At Decomplexed®, clarity applies to privacy too.

Privacy Policy Decomplexed®
Last updated: 26 October 2025

We collect only what’s needed to deliver a tailored experience.
We never sell your personal information.
You stay in control: access, correct, delete, or withdraw consent anytime.

1. What we collect:

Personal info — name, email, professional details.
Payment info — handled securely by Stripe/PayPal, never stored by us.
Usage data — browser type, interaction logs. We don’t store IP addresses or location data.

2. Why we collect data:

To match you with vetted advisers using PERM®.
To keep communication smooth and track engagement.
To verify adviser credibility and protect platform integrity.

3. What we don’t do:

No selling your data.
No sharing with third parties for marketing.
No hidden tracking.

4. Your rights:

Access, correct, or delete your data.
Withdraw consent anytime.
Ask us how your data is used — and get a clear answer.

5. Security & retention:

Encryption, secure servers, access controls.
Data kept only as long as needed for service or legal compliance.

6. Disputes & fraud:

Our support team reviews disputes fairly.
Refunds handled case by case.
Fraud and misuse monitored — accounts suspended if risk thresholds are breached.

Got a privacy question?

Email us at support@decomplexed.com — clarity guaranteed.

Privacy Policy Decomplexed®
Last updated: 26 October 2025

We collect only what’s needed to deliver a tailored, trust-building experience We never sell your personal information You control your data: access, correct, delete, or withdraw consent anytime All advisers are vetted for credibility and alignment with our PERM® framework Fee structures are transparent and based on quality, not just price.

1. Introduction

At Decomplexed®, we believe clarity builds trust. This Privacy Policy explains how we collect, use, and protect your personal information in line with our PERM® framework, which guides transparent matching between SMEs and vetted experts.

2. Information We Collect

Personal Information: Name, email address, professional details Payment Information: Card details are collected securely via third-party processors (e.g., Stripe, PayPal) but are never stored by Decomplexed®

Usage Data: Browser type, interaction logs. We do not store IP addresses or location data.

3. How We Collect It

Directly from you when you register, submit a challenge, or engage with advisers Automatically via cookies and analytics tools, only if you accept our cookie banner We recommend the Cookie Yes plugin to manage consent.

4. Why We Collect It

To match you with vetted advisers using the PERM® framework.
To facilitate communication, track engagement, and improve platform performance.
To verify adviser credibility and manage platform integrity.

5. What We Don’t Do

We never sell your personal information. We do not share your data with third parties for marketing.

6. Legal Basis

We process your data based on: Your explicit consent Our contractual obligation to deliver the service Compliance with legal requirements.

7. Data Sharing

We may share data only with: Trusted service providers (e.g., hosting, payment processors) Legal authorities if required by law.

8. Data Security

We use encryption, secure servers, and access controls to protect your information.

9. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, or account activity.

10. Your Rights

You can: Access, correct, or delete your data Withdraw consent at any time Request details about how your data is used.

11. Disputes & Refunds

Disputes between SMEs and advisers are reviewed by our support team Refunds are considered on a case-by-case basis and processed via the original payment method.

12. Fraud & Risk

We monitor for fraud and misuse. Accounts may be suspended or removed if risk thresholds are breached.

13. Changes

We’ll notify users of any updates via email or platform alerts.

14. Contact

For privacy-related questions, email: support@decomplexed.com

Early Conditions